Leading Vendors That Offer Consistent Customer Service Products
Leading software solutions for some or all aspects of consistent customer service include:
PCC by Cisco (a part of their emerging customer contact software platform), www.cisco.com
Quintus by Avaya, www.avaya.com
Apropos, www.apropos.com
Aspect, www.aspect.com
Genesys by Alcatel, www.genesyslab.com
Clarify by Nortel, www.nortelnetworks.com (acquired by Amdocs Ltd. in 2001)
Vantive by PeopleSoft, www.peoplesoft.com
KANA, www.kana.com
eGain, www.egain.com
E.piphany, www.epiphany.com
Firepond, www.firepond.com
Trilogy, www.trilogy.com
Telephony@Work, www.telephonyatwork.com
CELLIT, www.cellit.com
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