July 2017
Beginner to intermediate
360 pages
8h 21m
English
Content preview from CRM For Dummies
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Chapter 5
Creating Story Arcs and Buyer Journeys with CRM
IN THIS CHAPTER
Maximizing exposure to you and your brand
Making the first impression a good one
Building process that converts leads to clients better than anyone else
Turning customers into advocates
The journey that someone takes from first exposure to your brand to becoming a customer can be a long and complex one. In many ways, this journey is similar to a story, with twists and turns and unpredictable parts. That doesn’t mean you have no control over a customer’s journey. To the contrary, good process combined with solid understanding of your market gives you the power to write the story for your customers.
The story of a customer’s journey may be long, and there may be many variations to it, but you can your CRM to measure the entire journey. When you combine all the steps in a customer’s journey into a single, flexible platform, you can track and influence that journey.
Keeping track of where customers come from and ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.