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Trust Building in Intergroup Negotiations
Challenges and Opportunities for Creative Leaders
Roderick M. Kramer Graduate School of Business, Stanford University
AN IMPORTANT and challenging task often faced by leaders is how to facilitate the development of trust between groups they represent. This task is especially challenging when a history of deep distrust or suspicion exists between the groups. In particular, this chapter focuses on several basic issues leaders must understand and address if they are to build trust successfully between groups they represent. First, how should trust be conceptualized in the context of intergroup relations? In other words, what are the special or distinctive elements of trust that operate at the intergroup ...
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