Crossing the Divide

14

From Bolted-on to Built-in

Diversity Management and Intergroup Leadership in U.S. Corporations

Candi Castleberry-Singleton Center for Inclusion in Health Care University of Pittsburgh Medical Center

CULTIVATING AND managing a diverse workforce—and succeeding with a great diversity of customers—are imperatives for corporations, both in the United States and around the world. In this sense, every corporation manages issues that are deeply connected with intergroup relations and lines of difference every day. Corporations must manage the diversity that employees bring into the workplace—and ensure the workforce is diverse by shaping a corporate identity and culture that is welcoming to all employees. Corporations must also frame activities ...