“The revolutionary ideas in this book demonstrate how these moments of potential breakdown are, in fact, opportunities for breakthrough. The wisdom this book offers will not only save countless imperiled relationships, it will strengthen the world by profoundly strengthening its fundamental building blocks—our families, neighborhoods, communities, and workplaces.”

—Stephen R. Covey, author of The 7 Habits of Highly Effective People

“The tools and concepts of Crucial Accountability have proven to be extraordinarily effective in preparing our leaders to manage change and improve results. We expect this new book to take us to the next level in driving accountability.”

—Mike Redenbaugh, CEO, Bell Helicopter

“The ...

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