June 2013
Intermediate to advanced
336 pages
5h 55m
English
book
Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition, 2nd Edition
by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, David Maxfield
Content preview from Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition, 2nd Edition
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7Agree on a Plan and Follow UpHow to Gain Commitment and Move to Action
Never grow a wishbone … where your backbone ought to be.
—CLEMENTINE PADDLEFORD
By now you’ve done a lot of work. You noted a violated expectation and decided to talk openly about the gap. You told yourself the whole story and took care to step up to the right issue. You then worked hard to deal with both motivation and ability issues. You even dealt with a new problem, used your bookmark, and then solved the original disappointment. Jointly, you found solutions that seemed promising. Good job!
But don’t exhale too quickly. The way you complete the interaction is as important as the way you start it. If you do this well, you build commitment and establish a foundation for ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.