June 2013
Intermediate to advanced
336 pages
5h 55m
English
book
Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition, 2nd Edition
by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, David Maxfield
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Appendix CWhen Things Go Right
Crucial Accountability was written to address the question of how we confront and address a gap in our expectations. Let’s take a look at the other potential outcome we haven’t explored yet: The other person has performed up to expectations or even better. This is your chance to express sincere praise.
PRAISE
Praise plays an important role in problem solving. Those who are best at holding accountability conversations make good use of praise between conversations. When people see them coming, they already feel respected and valued. They assume that the problem solver has their best interests in mind because he or she consistently recognizes when things are going well and talks about those accomplishments openly and ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.