3 Describe the Gap
Speak when you are angry
and you will make the best speech
you will ever regret.
—AMBROSE BIERCE
How to Start a Crucial Confrontation
I’M SORRY, BUT MY OSMOSIS IS BROKEN
You’ve picked out a problem, decided to say something, and considered the possible influences behind it; now you are about to take action. Before you do that, let’s be clear. Almost nobody should be harboring the illusion that he or she has been groomed to solve touchy and complicated interpersonal problems. Almost nobody has.
Here’s a typical supervisory training regime. A hardworking and competent employee is tapped on the shoulder on Friday afternoon (“Congratulations, you won the supervisory lottery!”) and promoted to a job that starts Monday morning. ...
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