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Crucial Conversations Tools for Talking When Stakes Are High, Second Edition, 2nd Edition
book

Crucial Conversations Tools for Talking When Stakes Are High, Second Edition, 2nd Edition

by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
September 2011
Beginner content levelBeginner
288 pages
5h 25m
English
McGraw-Hill
Content preview from Crucial Conversations Tools for Talking When Stakes Are High, Second Edition, 2nd Edition

HOW DO WE TYPICALLY HANDLE CRUCIAL CONVERSATIONS?

Just because we’re in the middle of a crucial conversation (or maybe thinking about stepping up to one) doesn’t mean that we’re in trouble or that we won’t fare well. In truth, when we face crucial conversations, we can do one of three things:

• We can avoid them.

• We can face them and handle them poorly.

• We can face them and handle them well.

That seems simple enough. Walk away from crucial conversations and suffer the consequences. Handle them poorly and suffer the consequences. Or handle them well.

“I don’t know,” you think to yourself. “Given the three choices, I’ll go with handling them well.”

When It Matters Most, We Do Our Worst

But do we handle them well? When talking turns tough, do ...

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Publisher Resources

ISBN: 9780071771320