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Crucial Conversations Tools for Talking When Stakes Are High, Second Edition, 2nd Edition
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Crucial Conversations Tools for Talking When Stakes Are High, Second Edition, 2nd Edition

by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
September 2011
Beginner content levelBeginner
288 pages
5h 25m
English
McGraw-Hill
Content preview from Crucial Conversations Tools for Talking When Stakes Are High, Second Edition, 2nd Edition

A MOMENT OF TRUTH

To see how the desires of our hearts can affect our ability to stay in dialogue, let’s take a look at a real-life example.

Greta, the CEO of a midsized corporation, is two hours into a rather tense meeting with her top leaders. For the past six months, she has been on a personal campaign to reduce costs. Little has been accomplished to date, so Greta calls the meeting. Surely people will tell her why they haven’t started cutting costs. After all, she has taken great pains to foster candor.

Greta has just opened the meeting to questions when a manager haltingly rises to his feet, fidgets, stares at the floor, and then nervously asks if he can ask a very tough question. The way the fellow emphasizes the word very makes it sound ...

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Publisher Resources

ISBN: 9780071771320