Crucial Conversations Tools for Talking When Stakes Are High, Second Edition, 2nd Edition

NOTICE WHICH CONDITION IS AT RISK

Now, let’s look at what Yvonne just did to establish safety—even though the topic was high risk, controversial, and emotional. She realized that the first step to building safety comes with understanding which of two different conditions of safety is at risk. Each requires a different solution.

Mutual Purpose—the Entrance Condition

Why Talk in the First Place?

Remember the last time someone gave you difficult feedback and you didn’t become defensive? Say a friend said some things to you that most people might get upset over. In order for this person to be able to deliver the delicate message, you must have believed he or she cared about you or about your goals and objectives. That means you trusted his or her ...