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Crucial Conversations Tools for Talking When Stakes Are High, Second Edition, 2nd Edition
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Crucial Conversations Tools for Talking When Stakes Are High, Second Edition, 2nd Edition

by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
September 2011
Beginner content levelBeginner
288 pages
5h 25m
English
McGraw-Hill
Content preview from Crucial Conversations Tools for Talking When Stakes Are High, Second Edition, 2nd Edition

SKILLS FOR MASTERING OUR STORIES

What’s the most effective way to come up with different stories? The best at dialogue find a way to first slow down and then take charge of their Path to Action. Here’s how.

Retrace Your Path

To slow down the lightning-quick storytelling process and the subsequent flow of adrenaline, retrace your Path to Action—one element at a time. This calls for a bit of mental gymnastics. First you have to stop what you’re currently doing. Then you have to get in touch with why you’re doing it. Here’s how to retrace your path:

• [Act] Notice your behavior. Ask:

Am I in some form of silence or violence?

• [Feel] Get in touch with your feelings.

What emotions are encouraging me to act this way?

• [Tell story] Analyze your stories. ...

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Publisher Resources

ISBN: 9780071771320