September 2011
Beginner
288 pages
5h 25m
English
book
Crucial Conversations Tools for Talking When Stakes Are High, Second Edition, 2nd Edition
by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
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THE “WHAT” SKILLS
Share Your Facts
In the last chapter we suggested that if you retrace your Path to Action to the source, you eventually arrive at the facts. For example, Carole found the credit card invoice. That’s a fact. She then told a story—Bob’s having an affair. Next, she felt betrayed and horrified. Finally, she attacked Bob—“I should never have married you!” The whole interaction was fast, predictable, and very ugly.
What if Carole took a different route—one that started with facts? What if she were able to suspend the ugly story she told herself (by intentionally thinking of alternative plausible stories) and then start her conversation with the facts? Wouldn’t that be a safer way to go? “Maybe,” she muses, “there is a good reason ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.