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Crucial Conversations Tools for Talking When Stakes Are High, Second Edition, 2nd Edition
book

Crucial Conversations Tools for Talking When Stakes Are High, Second Edition, 2nd Edition

by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
September 2011
Beginner content levelBeginner
288 pages
5h 25m
English
McGraw-Hill
Content preview from Crucial Conversations Tools for Talking When Stakes Are High, Second Edition, 2nd Edition

THE “WHAT” SKILLS

Share Your Facts

In the last chapter we suggested that if you retrace your Path to Action to the source, you eventually arrive at the facts. For example, Carole found the credit card invoice. That’s a fact. She then told a story—Bob’s having an affair. Next, she felt betrayed and horrified. Finally, she attacked Bob—“I should never have married you!” The whole interaction was fast, predictable, and very ugly.

What if Carole took a different route—one that started with facts? What if she were able to suspend the ugly story she told herself (by intentionally thinking of alternative plausible stories) and then start her conversation with the facts? Wouldn’t that be a safer way to go? “Maybe,” she muses, “there is a good reason ...

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Publisher Resources

ISBN: 9780071771320