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Crucial Conversations Tools for Talking When Stakes Are High, Second Edition, 2nd Edition
book

Crucial Conversations Tools for Talking When Stakes Are High, Second Edition, 2nd Edition

by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
September 2011
Beginner content levelBeginner
288 pages
5h 25m
English
McGraw-Hill
Content preview from Crucial Conversations Tools for Talking When Stakes Are High, Second Edition, 2nd Edition

How Did We Get Like This?

It starts with a story. When we feel the need to push our ideas on others, it’s generally because we believe we’re right and everyone else is wrong. There’s no need to expand the pool of meaning, because we own the pool. We also firmly believe it’s our duty to fight for the truth that we’re holding. It’s the honorable thing to do. It’s what people of character do.

Of course, others aren’t exactly villains in this story. They simply don’t know any better. We, on the other hand, are modern-day heroes crusading against naiveté and tunnel vision.

We feel justified in using dirty tricks. Once we’re convinced that it’s our duty to fight for the truth, we start pulling out the big guns. We use debating tricks that we’ve picked ...

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Publisher Resources

ISBN: 9780071771320