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Crucial Conversations Tools for Talking When Stakes Are High, Second Edition, 2nd Edition
book

Crucial Conversations Tools for Talking When Stakes Are High, Second Edition, 2nd Edition

by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
September 2011
Beginner content levelBeginner
288 pages
5h 25m
English
McGraw-Hill
Content preview from Crucial Conversations Tools for Talking When Stakes Are High, Second Edition, 2nd Edition

REMEMBER YOUR ABCS

Let’s say you did your level best to make it safe for the other person to talk. After asking, mirroring, paraphrasing, and eventually priming, the other person opened up and shared his or her path. It’s now your turn to talk. But what if you disagree? Some of the other person’s facts are wrong, and his or her stories are completely fouled up. Well, at least they’re a lot different from the story you’ve been telling. Now what?

Agree

As you watch families and work groups take part in heated debates, it’s common to notice a rather intriguing phenomenon. Although the various parties you’re observing are violently arguing, in truth, they’re in violent agreement. They actually agree on every important point, but they’re still fighting. ...

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Publisher Resources

ISBN: 9780071771320