September 2011
Beginner
288 pages
5h 25m
English
book
Crucial Conversations Tools for Talking When Stakes Are High, Second Edition, 2nd Edition
by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
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HOW TO PREPARE FOR A CRUCIAL CONVERSATION
Here’s one last tool to help you turn these ideas into action. It’s a powerful way of coaching yourself—or another person—through a crucial conversation. It can literally help you identify the precise place you are getting stuck and the specific skill that can help you get unstuck.
Take a look at the following table, Coaching for Crucial Conversations. The first column in the table lists the seven dialogue principles we’ve shared. The second column summarizes the skills associated with each principle. The final column is the best place to start coaching yourself or others. This column includes a list of questions that will help you apply specific skills to your conversations.
Coaching for Crucial Conversations ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.