Our lives begin to end the day we become silent about things that matter.
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MASTERING CRUCIAL CONVERSATIONS
The Power of Dialogue
To be honest, we didn’t study our way into a discovery of Crucial Conversations. Instead, we stumbled into it.
Over the years, we worked with dozens of leaders in a variety of industries who were trying to implement dramatic changes. Part of our consulting methodology involved helping them find opinion leaders embedded throughout their organizations who might be helpful in the effort. We did so in a pretty straightforward way. First, we asked people to name the two or three people they turned to first when they were struggling to get something done. Over the past decades, we’ve asked tens ...
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