A problem well-stated is a problem half-solved.
3
CHOOSE YOUR TOPIC
How to Be Sure You Hold the Right Conversation
The moment you open your mouth to hold a Crucial Conversation, you’ve already made a decision—you’ve decided what to talk about. One of the biggest mistakes we make is assuming that just because we’re talking, we must be solving the right problem. It’s not that simple. If you’re not addressing the right issue, you’ll end up in the same conversation over and over again.
CRUCIAL CONVERSATIONS ARE “TOPIC-RICH” ENVIRONMENTS
Human interactions and relationships are complex. There are multiple issues and side issues and tangents. You’ve probably been in that conversation before. You think you’re talking with your ...
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