A word fitly spoken is like apples of gold in baskets of silver.
7
MAKE IT SAFE
How to Make It Safe to Talk About Almost Anything
The last chapter contained a promise: If you spot safety risks as they happen, you can step out of the conversation, build safety, and then find a way to talk just about anything with just about anyone. In this chapter, we’ll fulfill that promise by teaching what it takes to create and restore safety.
To get started, let’s eavesdrop on a Crucial Conversation between a couple named Oba and Mari. Oba is a chef, and Mari is a project manager for a global supply chain company. The last year has been hard. A recession triggered a restructuring in Mari’s company, and she was asked to take on additional ...
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