One of the best ways to persuade others is with your ears—by listening to them.
9
EXPLORE OTHERS’ PATHS
How to Listen When Others Blow Up or Clam Up
“So, what risks do you all see in the current project plan?” Sanj asks. He looks at the team assembled around the table and sees blank face after blank face. A few people are looking down, diligently concentrating on their doodling. Others meet his eyes for a moment before looking away. No one says anything.
Sanj tries again: “I think we all know how important this project is. That’s why we’re here. If we are going to succeed, we have to be able to talk about the risks in the plan so that we can mitigate them. What are your concerns?”
More silence.
“OK, well then, great. That’s just ...
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