4Learn to LookHow to Notice When Safety Is at Risk

I have known a thousand scamps; but I never met one who considered himself so. Self-knowledge isn’t so common.—OUIDA

Let’s start this chapter by visiting a crucial conversation. You’ve just ended a heated debate with a group of people you supervise. What started out as a harmless discussion about your new shift rotations ended up as a nasty argument. After an hour of carping and complaining, you finally went to your separate corners.

You’re now walking down the hall wondering what happened. In a matter of minutes an innocent discussion had transformed into a crucial conversation, and then into a failed conversation—and you can’t recall why. You do remember a tense moment when you started pushing ...

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