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Crucial Conversations by Al Switzler, Ron McMillan, Joseph Grenny, Kerry Patterson

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6Master My StoriesHow to Stay in Dialogue When You’re Angry, Scared, or Hurt

It’s not how you play the game, it’s how the game plays you.

At this point you may be saying to yourself, “How am I supposed to remember to do all this stuff—especially when my emotions are raging like hot magma?”

This chapter explores how to gain control of crucial conversations by learning how to take charge of your emotions. By learning to exert influence over your own feelings, you’ll place yourself in a far better position to use all the tools we’ve explored thus far.

HE MADE ME MAD!

How many times have you heard someone say: “He made me mad!"? How many times have you said it? For instance, you’re sitting quietly at home watching TV and your mother-in-law (who lives ...

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