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Crucial Conversations by Al Switzler, Ron McMillan, Joseph Grenny, Kerry Patterson

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5

Make It Safe

How to Make It Safe to Talk About Almost Anything

The last chapter contained a promise: If you spot safety risks as they happen, you can step out of the conversation, build safety, and then find a way to talk about just about anything. In this chapter, we’ll fulfill that promise by teaching what it takes to restore safety.

To get started, let’s eavesdrop on a couple as they try to discuss one of the most delicate of topics—physical intimacy.

First a little background. Jotham thinks he and Yvonne are intimate with each other far too seldom. Yvonne is satisfied with their physical relationship. For years, the two have acted out rather than talked out ...

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