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Crucial Influence, Third Edition: Leadership Skills to Create Lasting Behavior Change, 3rd Edition
book

Crucial Influence, Third Edition: Leadership Skills to Create Lasting Behavior Change, 3rd Edition

by Joseph Grenny, Kerry Patterson, David Maxfield, Ron McMillan, Al Switzler
May 2023
Beginner to intermediate content levelBeginner to intermediate
368 pages
5h 34m
English
McGraw-Hill
Audiobook available
Content preview from Crucial Influence, Third Edition: Leadership Skills to Create Lasting Behavior Change, 3rd Edition

The single biggest problem in communication is the illusion that it has taken place.

—GEORGE BERNARD SHAW

1

WHAT’S A CRUCIAL CONVERSATION?

And Who Cares?

When people first hear the term “Crucial Conversation,” many conjure up images of presidents, emperors, and prime ministers seated around a massive table while they debate the future. Although it’s true that such discussions have a wide-sweeping impact, they’re not the only kind we have in mind. Crucial Conversations happen to everyone. They’re the daily conversations that reshape your life.

Now, what makes one of your conversations crucial as opposed to plain vanilla? First, opinions vary. For example, you’re talking with your boss about a possible promotion. She thinks you’re not ready; ...

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Publisher Resources

ISBN: 9781265050184