11
Gathering Customer Information
In this chapter, you will learn about
• Communicating with clients, designers, and contractors
• Identifying client needs
• Interpreting scale drawings of the client site
• Identifying client contact information
• Evaluating possible constraints at the client site
This chapter covers the various types of information required to design and/or install an AV solution at a client’s site. To obtain this information, you generally need knowledge of customer service and negotiation techniques, and an ability to ...
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