Chapter 14
Resolving Difficult Employee Issues
If you wait for people to come to you, you’ll only get the small problems. You must go and find them. The big problems are where people don’t realize they have one in the first place.
W. Edwards Deming (Coyner 2008)
14.1 Introduction
A colleague who was writing her thesis on organizational stress titled a chapter “Organizations Are Perfect Except for the People in Them” (Borrego 1980). Anyone who has been a manager for any length of time can attest to the ever-present challenge in resolving employee problems. Employee problems can be placed into two categories: problems between supervisors and employees, and problems between employees.
The bifurcation of employee problems into management ...
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