3 Respect Every Individual
Proposals for improvement that come out of the shop must be evaluated. Some of value waiters, however, spend most of their time pointing out shortcomings in the proposals they see. They go over one proposal after another and reject them, saying, “No good. No good. We’ve seen this before.” I call committee members of this sort improvement assassins. People in the shop will rapidly lose interest in making suggestions if their proposals are killed off so readily. They will either start to think all their suggestions are bad ones or question their own abilities, and eventually they will stop making any suggestions at all.*
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