Chapter 1

Culturally Intelligent Leadership Matters

The first time I taught cultural intelligence principles to a group of executives in Minnesota, I was late to the workshop. I miscalculated the time and distance it would take me to reach the hotel where the training was held. I did not have the conference coordinator’s e-mail or phone number, which was useless to me anyway since my cell phone froze.

When I arrived at the site, the entire parking lot was packed with cars, and so were the side streets and adjacent parking areas for at least a four-block radius. When I finally found a parking space, I hurriedly picked up the large box in the back of my car that held my training materials. By the time I reached the conference room, I was tired ...

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