Chapter 7

Cultural Intelligence in Action

In the previous chapters, you have been presented with the three principles of cultural intelligence: cultural strategic thinking, motivation, and behavior. This chapter provides case studies1 of leaders and managers who must find solutions to working through intercultural problems and situations. Each case study is followed by an activity to help you apply your understanding of the cultural intelligence principles; then, it is followed by a list that outlines sample ideas related to the questions in the activity. The following are your instructions:

  • Read the case studies.
  • Answer the questions in the activity section.
  • Review ideas.

Case Study 1: Resistance to Change

Victor is the head of a division ...

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