CHAPTER 16
STEP #13: MAKE ONBOARDING ABOUT RELATIONSHIPS VERSUS RED TAPE
Onboarding that many people, to have them understand Toyota, that will be a challenge . . . but we’re up for the challenge.
—JIM LENTZ, CEO, TOYOTA NORTH AMERICA
Picture this scenario.
It’s day one for a new employee. She’s anxious before she even arrives. What do you wear on the first day to fit in, but acknowledge it’s your first day? Not wanting to be late, she leaves early and arrives at the campus where she encounters her first problem of the day: no one told her where employees should park. Wasting precious time, she drives aimlessly around the crowded campus, finally succumbing to the clock and just paying to park. The next problem: the garage she chose was across ...
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