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Want Stronger Relationships at Work? Change the Way You Listen
By Manbir Kaur
Roan walked into the office listening to his favorite morning mix. As he got closer to his desk, his manager, Andy, intercepted him. Roan removed one of his earplugs. “There’s a problem with the report you submitted yesterday. I think it needs to be worked on again. Could you get to it ASAP?”
“Was that really the first thing Andy could say to me this morning?” Roan thought.
With half his mind on the morning mix and the other half trying to listen to Andy, Roan shook his head without a word and walked on.
“Was he even listening?” wondered Andy. He was a little offended.
A lot happens in the brain during a conversation. The late Judith Glaser, author of Conversational ...
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