March 2010
Intermediate to advanced
262 pages
5h 59m
English
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6
Questioning and active listening
I keep six honest serving-men,
(They taught me all I knew),
Their names are What and Why and When,
And How and Where and Who.
(Rudyard Kipling)
There is nothing so annoying as to have two people talking when you’re busy interrupting. (Mark Twain)
Instead of listening to what is being said to them, many managers are already listening to what they are going to say. (Anon)
Aims
The aims of this chapter are as follows:
to identify the different types of questions and their effect on communication;
to use questions ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.