March 2010
Intermediate to advanced
262 pages
5h 59m
English
Content preview from Customer Care
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10
Suggestions for improvement
I have not failed. I’ve just found 10,000 ways that won’t work (Thomas Edison)
There’s always room for improvement, you know – it’s the biggest room in the house. (Louise Heath Leber, on being chosen Mother of the Year, 1961)
Aims
The aims of this chapter are as follows:
to identify how participants can help improve the effectiveness of their section.
to identify how managers can help participants make improvements. To assist with planning, Table 10.1 presents a suggested session plan.
Table 10.1
Session plan ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.