Customer Care

10

Suggestions for improvement

I have not failed. I’ve just found 10,000 ways that won’t work (Thomas Edison)

There’s always room for improvement, you know – it’s the biggest room in the house. (Louise Heath Leber, on being chosen Mother of the Year, 1961)

Aims

The aims of this chapter are as follows:

 to identify how participants can help improve the effectiveness of their section.

 to identify how managers can help participants make improvements. To assist with planning, Table 10.1 presents a suggested session plan.

Table 10.1

Session plan ...