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Customer Care
book

Customer Care

by Pat Gannon-Leary, Michael McCarthy
March 2010
Intermediate to advanced
262 pages
5h 59m
English
Chandos Publishing
Content preview from Customer Care
11

Teambuilding

He makes things easier for himself who makes things easier for others. (Asian idiom)

It is amazing what you can accomplish if you do not care who gets the credit. (Harry S. Truman)

Teams have the potential to thrive more on the differences between members than the similarities (Peter Honey)

Aims

The aims of this chapter are as follows:

image to foster team spirit;

image to help understand how we work in groups.

To assist with planning, Table 11.1 presents a suggested session plan.

Table 11.1

Session plan – teambuilding

*Add 55 minutes ...

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Publisher Resources

ISBN: 9781843345701