March 2010
Intermediate to advanced
262 pages
5h 59m
English
In three words, I can sum up everything I have learned about life.
It goes on… (Robert Frost)
Before asking the participants for feedback on the course, it is worth giving a repeat synopsis of the course and its aims, and to quickly review the subjects covered and the intended learning outcomes. It may be worth distributing the following list to participants as an aide-memoire to take away with them. Certainly, it forms a useful point of reference for longerterm reflection on the key issues of the course. No tabular session plan is included here, but as a rough guide, the delivery of a short synopsis, and the circulation of feedback forms should take no more than about 20 minutes.
What is customer service? ...
Read now
Unlock full access