Index
AARP
Address standardization. See Standardization
Administrative dashboard. See Hub
Agile development. See development process
Airline industry. See Travel and entertainment industry
Amgen
Application programming interface
Automobile industry
Automotive Aftermarket Industry Association
Aspect Software
Banking industry. See Financial services industry
Basel II
Baseline Consulting
CDI survey
data quality survey
Bell Mobility
Best record
Bhomia, Sid
Bottom-up. See development process
BPEL
Brewer, Ted
Build versus buy
Burrows, Cathy, xxv
Business analyst
Business case
Business intelligence
Business processes
Business requirements
Business rules
Business sponsor
Business subject matter expert. See Subject matter expert
Business to business
hierarchy management
relationships
Butler, Dave
Campaign management. See Customer relationship management
Cassidy, Shaun
Central Intelligence Agency
Change management
CDI adoption
culture changes
saboteurs
Change of address
Chaos theory
CheckFree
Client application
finding the right
interface
search
Communications industry. See Telecommunications industry
Competitive analysis
Compliance
Composite application
Consensus. See also Corporate politics
Conroy, Bill, xxv
Corporate politics
and data ownership
as a barrier to CDI
in CDI justification
Cresci, Bedeke
Cross-selling. See Customer relationship management
Customer data
duplicate
master record
Customer data integration
architecture ...
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