Customer Focused Process Innovation: Linking Strategic Intent to Everyday Execution

APPENDIX

Process-Improvement Models

Process-improvement models are proven ways to organize work. The following models are employed in enterprises across the spectrum and are useful as fire starters—to help teams to consider alternative ways of designing and building processes.

1. ELIMINATE FUNCTIONAL SILOS: EXPAND THE SCOPE OF PROCESS ACROSS FUNCTIONS

Description

Contemporary enterprises are plagued by organizational boundaries that inhibit the flow of both work and information from one part of the enterprise to another. This can be mitigated by expanding the boundaries of the process improvement effort to include a larger scope of work and eliminating the need to manage handoffs between different business units/functions. The benefit of this ...