Customer Focused Process Innovation: Linking Strategic Intent to Everyday Execution

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Process Governance: The Electrician Performs the Electrical Work

Employees are the kinetic element of every enterprise—that irreplaceable energy responsible for transforming ideas into valued creations. The extent to which employees are organized and directed is perhaps the most significant determinant of success for any enterprise. Processes are how work is organized; process governance is how employees are assigned to perform processes.

The primary goal of process governance is to put the right people (as determined by their skills, knowledge, abilities, and interests) in roles where they generate the greatest possible value. The words comprising this definition were chosen with the utmost care. Positions are the remnants of the modern organizational ...