Customer Focused Process Innovation: Linking Strategic Intent to Everyday Execution

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The Innovation Plan: A Methodical Approach Is Needed to Build a Skyscraper

The methodology and structures comprising a process-focused enterprise are unique in their ability to serve as a framework for innovation. Creating widespread awareness of the operational functioning of an enterprise and underpinning resource utilization onto this structure are momentous steps forward for most enterprises. The enhanced content and availability of critical information to formulate plans constitute a distinct break from the period when business plans were predicated on guesses as to how things worked and what could be changed. Armed with rich information and a thorough understanding of the enterprise’s capabilities, the only remaining piece to build an ...