Customer Focused Process Innovation: Linking Strategic Intent to Everyday Execution

PRAISE FOR CUSTOMER FOCUSED PROCESS INNOVATION

“Every now and then a book comes along that forces us to rethink how we collectively organize our resources and manage our strategic initiatives. Customer Focused Process Innovation is exactly such a book. Refreshingly, David Hamme’s approach is not a pie-in-the-sky set of big ideas, but rather an expertly woven and intuitively practical framework of concepts and tools that bridge the gap between visions and strategies, and their realization in the factories, stores, and other locations where corporately conceived value propositions are brought to life. It is simply a must-read for executives challenged with delivering,”

—Steve Jegier, Head of Strategy, Wealth, Brokerage, and Retirement, Wells ...