These questions will help you understand the advantage your company may be taking of the Internet and what it might be missing.
|1:||Does your company currently have a web presence?|
|2:||Is your web site integrated into your overall CRM initiative?|
|3:||Do you use your web site to gather information from your customers and build relationships, or just as a way to present company and product information?|
|4:||Have you ever been a customer on your own web site? How do you rate the experience?|
|5:||Have you ever been a customer on any of your competitors' web sites? How do you rate the experience of your competitor's web site?|