O'Reilly logo

Customer Relationship Management: Getting It Right! by Judith W. Kincaid

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

10.4. Constructing a Solution

The construction step is, of course, when each element of the infrastructure is actually built. Information Technology is responsible for the construction of most of the components. This step includes building the component and testing it, as indicated in Figure 10-5.

Figure 10-5. Constructing a solution

And who always does the real work on a construction project? That's right, it's the subcontractors!

10.4.1. Subcontractor's View

The subcontractor's view is the actual construction of a working component of your CRM infrastructure. In the hands of experts in Information Technology organization, the component design ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required