O'Reilly logo

Customer Relationship Management: Getting It Right! by Judith W. Kincaid

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Questions for Reflection

It's likely that most operationally excellent companies already have strong processes developed for successfully managing and delivering projects, but so do many other companies. Successful IT organizations always use formal and consistent project management processes. These questions will help you determine how ready your company is.

1:Does your company have a formal process management methodology? Is it used only for IT projects, or is some form of it used for all projects?
2:If you have such a process, is it strictly applied or is it just wallpaper? How widely is it understood and followed?
3:What incentives are there for following a project management methodology? Are there consequences for projects that miss deadlines? ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required