O'Reilly logo

Customer Relationship Management: Getting It Right! by Judith W. Kincaid

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

22.5. Managing the Balance between Self-regulation and Legislation

One of the most negative outcomes from all the rhetoric around privacy is that companies are actually discouraged from posting their privacy policies. Because only U.S. companies that actually display a privacy policy can get into trouble for not living up to it, companies think they're safer not having a policy. Unfortunately, this is head-in-the-sand thinking. The real result of ignoring privacy will be complicated laws created by legislators who don't understand business realities. These are likely to be much more restrictive and difficult to work with than anything we would enact ourselves or that our customers would demand. Unfortunately, hard-liners on both sides of the ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required