A change management program must include:
Gaining management support for the change management program, financially as well as in the timeline
Understanding who the stakeholders are and making sure they are all chosen to participate on the team
Profiling the readiness and capability of the employees to change the way they do their work
Creating a communication plan around the timeline and changes to the technology and workflow processes
Outlining the current processes that the technology supports and mapping the changes to the process that new technology would create
Creating a realistic implementation plan and schedule to transition legacy systems to the new system, running the old systems in parallel for ...