Section #1
This section will utilize the following video:
Episode 1. A Tale of Two Businesses
Learning Objectives:
Illustrate two real-world approaches to customer service
Highlight the effect of quality customer service on revenue, retention, and overall success
Suggested Instructor Outline
Begin by either handing out workbooks or making sure that everyone has their workbook with them. Introduce yourself and the course. If you are handing out workbooks for the first time, have everyone read the introduction or read it together as a class. This ...
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