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Customer Service: How to Attract, Retain, and Interact with High-Quality Customers by Jeff Havens

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Section #4

This section will utilize the following video:

Episode 4. Your Wait Time Is Approximately... Forever

Learning Objectives:

Illustrate the importance of prompt service

Recognize the negative effect of dishonesty on customer behavior and loyalty

Image Suggested Instructor Outline

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Discuss the shift in focus from prep work to actual customer interaction. If you care to, make the comparison between practicing for a game and then actually playing it.

Show YOUR WAIT TIME IS APPROXIMATELY... FOREVER video to the group.

Answer as a group the questions ...

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