Section #4
This section will utilize the following video:
Episode 4. Your Wait Time Is Approximately... Forever
Learning Objectives:
Illustrate the importance of prompt service
Recognize the negative effect of dishonesty on customer behavior and loyalty
Suggested Instructor Outline
Discuss the shift in focus from prep work to actual customer interaction. If you care to, make the comparison between practicing for a game and then actually playing it.
Show YOUR WAIT TIME IS APPROXIMATELY... FOREVER video to the group.
Answer as a group the questions ...
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