2Developing YourLeadership Qualities

In Chapter 1, you learned about the three different management styles: controlling, participative, and passive. You may think that these management styles and leadership are really one and the same, but they are not. Managing is the process by which you direct and control outcomes. Leadership is the process through which you influence others to achieve your goals. In other words, it is how well you get your employees to achieve the outcomes you need.

When you take a controlling approach, you are directing rather than leading. When you take a passive approach, you are allowing others to take the lead. Only participative management and leadership go hand in hand. When you apply a participative management approach, ...

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