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Customer Service Management Training 101 by Renee EVENSON

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6Team Building for Success

Developing a cohesive team sets you and your employees up for success. Cohesive team members communicate well, support each other, solve their own problems, make good decisions, and take responsibility for getting results. Cohesive teams do not develop by themselves, though. They stand behind a strong leader, who has devoted the time to develop a group of coworkers into a united team. Together, they commit to high standards and achieve their goals.

You may already have a group of employees who get along and achieve results. You may wonder why it is important to invest more of your valuable time in team building. Why rock the boat when things are sailing along smoothly? But, even though you may find smooth sailing now, ...

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