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Customer Service Management Training 101 by Renee EVENSON

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7Dealing withChallenges Successfully

Whenever people work together, challenges will occur, and a smart manager is always prepared to deal with them. It may be a disagreement among your employees, a misunderstanding between you and another manager, an employee who is exhibiting poor behaviors, dealing with change in the workplace, or being caught off guard by an unforeseen event. If you are prepared for challenges, you will be able to clear up misunderstandings, resolve disagreements, turn around poor performance, work through change, and deal well with emergencies and crises. Mastering effective resolution skills will ensure that your team continues to give your customers exceptional service.

Being Prepared for Any Challenge Keeps You on Top ...

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